سياسة الاسترجاع والاستبدال

The store has a return and exchange policy to ensure customer satisfaction with the product purchased from the store, and returns and exchanges are subject to the following conditions: The store grants the customer the right to request a return within 3 days or an exchange within 7 days of receiving the order: The store accepts product exchange or return if the order arrives damaged or different, or if the size is not suitable, or if you do not like the product, according to the following conditions: 1- The products must be unused, in their original packaging, with intact tags and stickers, and in the same condition as when received. 2- The customer has not used, opened, or gained any benefit from the products. 3- The box has not been damaged or any accessories lost. *If the return or exchange is due to a defect in the product or it is incorrect, the store bears the shipping and return or exchange costs.* If the exchange is due to size or for another reason, the customer bears all shipping costs related to the value of the shipment. In case of a return, the amount will be refunded to the customer's account within one to two weeks. Upon return, shipping fees are only refunded if there was an error from the store, whether a manufacturing defect or otherwise, and additional fees may be added depending on the case of the return. The fee is 50 riyals for delivery and return shipping via the shipping company. If the customer does not receive the order from the shipping company, the store is not responsible at all; the customer bears the cost of reshipping it to them. If the customer wants to return the order, they bear all shipping costs for sending and returning the shipment. Important notice: It is preferred to contact us on WhatsApp if you are unsure about your correct size to assist you! Notice: Please contact customer service on WhatsApp and clarify the reason for the exchange or return. Please contact us directly if the product received has a defect or if the order was incorrect.